LIVESTRONG by Chantal 1.8 Quart Enamel Loop Teakettle, Glossy Golden Yellow Review

Average Reviews:

(More customer reviews)While this tea kettle is pretty to look at, the harmonic whistle invariably dies after only a few months. In less than a year I have had to request replacement whistles four or five times. Changing the whistle involves removing the handle, which is secured by screws and bolts. This process weakens the flimsy bolts, and the handle can become dangerously loose. Soon I had to take the screw driver to the kettle once every few days. Once when I picked up the kettle with hot water in it, the main body separated from the handle and fell back down. Incidentally, one of my whistles arrived already broken. Buy this kettle if you like trouble -- I know other owners, and they report the same problem. Without abuse or accident, simple kitchen items are supposed last decades, if not a lifetime. This tea kettle requires repair more frequently than a computer.

This year (2009), because of the economic recession, Chantal cut down on their staff. While I was satisfied with their customer service before, I found my last interaction disappointing. Chantal changed the website so their customer service number is harder to find, and no live person ever picked up my three or four calls requesting for a replacement whistle. Someone did get back to my voicemail eventually, and while Chantal did send a replacement, it took more than a month and a few reminders. To be fair they sent me a replacement tea kettle, not just a whistle, but by then I've had enough. Incidentally, the customer service rep. was adamant that Chantal harmonic whistles are long-lasting. They break, the rep. said, only on kettles that the customer did not pay for the full price for. This absurd claim is an insult to the intelligence of Chantal's customers. A $40-50 kettle is a premium product, and until Chantal can provide quality service to justify the extra cost, I for one will deem it unwise to do business with them.

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Product Description:
Chantal 1.8 qt. Loop Teakettle in glossy golden yellow with the LIVESTRONG logo debossed on the rim.Five percent of Chantal's sales of this item will go to the Lance Armstrong Foundation.

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