Le Creuset Classic Whistling Tea Kettle, 1.8 Qt. Enamel on Steel Review

Average Reviews:

(More customer reviews)I received this teakettle for Christmas 2009. By April rust was evident around the lid opening, around the pouring end of the spout, and at the point the spout joined the body where there was a hairline gap in the enamel. I followed the instructions--never left water in the teakettle, never let it boil dry, didn't bump or jostle it. I contacted Le Creuset and they said to send it back at my expense and they would decide if it merited replacing. Three weeks later the replacement arrived. It is now July and every time I put the lid on the teakettle flakes of rust pop out from under the stainless steel ring around the opening. In the last few days the rust has emerged from under the ring, so I called Le Creuset again. After being put on hold twice and finally getting referred to a supervisor Le Creuset agreed to pay the shipping to return the teakettle. As compensation they will give me a credit that I can only use to buy Le Creuset products from Le Creuset at Le Creuset prices. If I want to get a stainless steel teakettle from them I have to pay an additional $35, although I could get a third enamel on steel teakettle that most likely will rust before Thanksgiving at no additional cost. What a bargain! This is a terrible product with terrible customer service.

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Product Description:
Whistling for you. This beautiful enameled steel kettle will remind you to take a break. Features a unique locking handle and phenolic knob making it easy to lift and pour. Wide lid area makes clean up a snap! Limited lifetime warranty.